Company information
Lets in the Sun Limited is
a UK registered, marketing specialist company whose aim is to gain maximum
exposure for its clients overseas property should they wish either sell rent or
do both. We do this through our own website www.letsinthesun.com and our numerous
affiliate partnerships.
Our aim is to make renting
or selling a property as simple, hassle free and profitable as possible.
Privacy policy
This privacy policy sets
out how Lets in the Sun Limited uses and protects any information
that you give Lets in the Sun Limited when you use this website.
Lets in the Sun
Limited is committed to ensuring that your privacy is protected. Should we
ask you to provide certain information by which you can be identified when
using this website or any other service we provide, and then you can be assured
that it will only be used in accordance with this privacy statement.
Lets in the Sun
Limited may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with
any changes. This policy is effective from 1st January 2009.
What we collect
We may collect the
following information:
*name and job title
*contact information
including email address
*demographic information
such as postcode, preferences and interests
*other information relevant
to customer surveys and/or offers
What we do with the information we gather
We require this information
to understand your needs and provide you with a better service, and in
particular for the following reasons:
*Internal record keeping.
*We may use the information
to improve our products and services.
*We may periodically send
promotional emails about new products, special offers or other information
which we think you may find interesting using the email address which you have
provided.
*From time to time, we may
also use your information to contact you for market research purposes. We may
contact you by email, phone, fax or mail. We may use the information to
customise the website according to your interests.
Security
We are committed to
ensuring that your information is secure. In order to prevent unauthorised
access or disclosure we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the information we collect
online. Access to sensitive information is strictly limited with full
accountability.
Cookies
Lets in the Sun Limited
does not currently use cookies within the website.
Links to other websites
Our website may contain
links to other websites of interest, we regularly review the content and terms
of the sites linked from our site to ensure, as far as is possible, that the
content is suitable to the usual client base of our own site. However, once you
have used these links to leave our site, you should note that we do not have
any control over that other website. Therefore, we cannot be responsible for
the protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the
website in question.
Information we do not hold
Credit and Debit card
details. We will receive credit and debit card details only by prior
arrangement with you, and only by telephone, not in writing. This information
is entered during the conversation into the fully protected and secure
web based application of our credit card payment processor which deletes the
information immediately after the transaction is completed. You will receive an
immediate confirmatory email not containing confidential details directly from
the processor, or if you so request via fax from us. We keep no records of your
credit or debit card details.
Sharing your information
LETS IN THE SUN LIMITED
DOES NOT SELL OR HIRE YOUR INFORMATION TO ANYONE. We may, at your request
or with your consent, pass information to our trusted associates for the
purposes of providing additional services during your stay at our properties.
These may include taxi or car hire firms, boat rentals, by way of example only.
Controlling your personal information
You may choose to restrict
the collection or use of your personal information in the following ways:
* whenever you are asked to
fill in a form on the website, look for the box that you can click to indicate
that you do not want the information to be used by anybody for direct marketing
purposes
* if you have previously
agreed that we may use your personal information for direct marketing purposes,
you may change your mind at any time by writing to us or emailing us at
admin@letsinthesun.com
We will not sell,
distribute or lease your personal information to third parties unless we have
your permission or are required by law. We may use your personal information to
send you promotional information about third parties which we think you may
find interesting if you tell us that you wish this to happen.You may request details of
personal information which we hold about you under the Data Protection Act
1998. A small fee will be payable. If you would like a copy of the information
held on you please write to us at the following address;
Commercial & Marketing Department
By phone 0044 2870 878 212
0044
2870 878 171
By email info@letsinthesun.com
By post Lets
in the Sun Limited,
15
E Molesworth Street,
Cookstown, County Tyrone,
Northern
Ireland, BT80 8NX
If you believe that any
information we are holding on you is incorrect or incomplete, please write to
or email us as soon as possible, at the above address. We will promptly correct
any information found to be incorrect.
Service delivery policy 'What you can expect
from us'
Upon receipt of your full
payment and all necessary text, photos, and details of your property we aim to
have your property live on our system within 7 working days.
At this stage you will
receive an email from our listing department showing you where your property
has gone live. You have 7 days from the receipt of this email to advise
of any errors or alterations you wish to make to the listing by replying to the
email.
Once this notification
period has passed the contents of the listings of your property and the
prices are considered as accepted by you and accurate. Should any of the
details subsequently change, such as items or services added or no longer
available, prices raised or lowered, you must notify us immediately.
Please note any bookings made must be accepted under the advertised conditions.Once this period has been
completed successfully our services and contract to you our client will be
considered as completed. We will of course continue to offer support and
logistical assistance for the period of one year from the date your property
goes live on our system for either rentals bookings or sale of the property in
question. The contractual obligations between the parties is now based on
a commission paid for all bookings placed or the sale of the property
advertised. Lets in the Sun will not contact you with enquiries, you will only be contacted with a confirmed booking. If you cannot accept this booking we will accommodate the guests in an alternative property. All bookings offered are at the rates given by owner and the availability shown. Owners who continually refuse bookings or do not update their calendars or change prices may be de racked in order to protect the service level to the guest. These bookings will also be considered as revenue generated for the owner.
Cancellation terms
The customer is entitled to
cancel their website service with Lets in the Sun Limited at any time. Notice
of cancellation of services must be sent by email to the support team at
info@letsinthesun.com. Lets in the Sun Limited will cease to market your
property within 24 hours and no new bookings will be made for your property.
Although we will attempt to reallocate any forward bookings allocated for your
property this may not always be possible. Under these rare circumstances
you will be obliged to honour these bookings. No refund can be made on the
listing and marketing fee.
Refunds & returns policy
Although we pride ourselves
on providing a first class service there are situations where a refund
is necessary.
We issue refunds if:
*The client decides to
cancel an agreement within the allotted time frame
*The property listing has
not been completed.
On those rare occasions
where a refund is required we follow a strict timeline to ensure the company
and client are fully aware of the situation at all times.In the first instance, an
agreement to refund the client is stated by letter. This letter will contain
the following information (as a minimum):
*The date of the initial
payment.
*The amount of the initial
payment.
*The reason for issuing the
refund.
*The date the refund was
agreed.
*The date the refund will
be issued.
*The form the refund will
take (cheque, credit card reversal, bank transfer)
We endeavour to
complete all refunds within 28 days
Where the refund is due to
the reasons above we reserve the right to retain a portion of the initial fee
to cover administration costs. This amount will not exceed 40% or £175.00
(whichever is the smaller amount) of the total product price and not the price
paid. An itemised log of the charges levied in this respect will
accompany the balance of refund. Any refund made on a prorata basis on 5% per
month on a 12 month agreement. The prorata date will be started from the
date the refund has been agreed and accepted by both parties
Complaints handling procedure overview:
In situations where a
client is unhappy or dissatisfied with the service provided by Lets in the Sun
Limited they may file a complaint with the company, either via email or in
writing, up to six months after the cause has been identified. Our internal
complaints handling procedure is set out below.
1: Definitions:
1.1: The 'Company' refers
to Lets in the Sun Limited.
1.2: The 'Client' will be
an individual or entity who is or has been dealing with Company within the
previous twelve months.
1.3: The 'Contract' refers
to the terms of engagement between the Client and the Company relating to the
supply of services.
1.4: 'Services' means all
or any of the services as specified in the contract.
1.5: 'Third-party' means
any person, firm or company that has been involved with either the Company or
the client.
2: Timetable
2.1: The time frame within
which an issue should be brought to the Company is eleven months from the date
that the agreement was made.
2.2: The Company will
respond in writing to any complaint within five business days, confirming
receipt of the complaint and indicating who will be dealing with the complaint.
2.3: Within four weeks the
Company will send to the complainant either:
*A final response letter
offering redress or resolution OR
*A holding response letter
explaining why the Company is not yet in a position to resolve the complaint
and when further contact will be made (within eight weeks of the original
complaint)
2.4: After a maximum of
eight weeks have elapsed the Company will send to the complainant either a
final response letter indicating what action has/will be taken to resolve the
issue.
3: Complaint Handling
3.0: The company will
appoint a specific individual to deal with the client on a case by case basis
3.1: A unique complaint
reference number will be issued to each complainant upon instigation of any
complaint.
3.2: The name of the
appointed complaints investigator will be sent to the complainant once
appointed.
3.3: The complaints
investigator will have full authority to deal with and settle the complaint
(offering redress, where appropriate)
3.4: A direct telephone
number, email address and physical address will be supplied to the complainant
in order to facilitate communication.
3.5: The complainant can,
at any time, request that a different complaints investigator be assigned to
the case.
4: Settlement and Offers of
Redress
4.1: When a complaint has
been upheld by the Company, the Company will discuss appropriate redress with
the complainant.
4.2: Appropriate redress
may not always involve financial redress. Dependent upon the situation the type
of redress may include (but is not limited to) a formal apology in writing, an
offer to do the work on or in the property without charge or financial redress.
4.3: Where appropriate
redress is considered to take the form of a financial payment this may take the
form of a partial or complete refund, an agreed amount of financial
reimbursement not directly connected to the original contract or an amount of
financial redress calculated in view of the original contract.
4.4: Where financial
redress is deemed appropriate and has been agreed, it may include a reasonable
rate of interest to have no higher rate than the prevailing rate as published
by The Bank Of England on the day of settlement.
Customer service contact information
By phone 0044 2870 878 212
0044
2870 878 171
By email info@letsinthesun.com
By post Accounts & Administration
Lets
in the Sun Limited,
15
E Molesworth Street,
Cookstown, County Tyrone,
Northern
Ireland, BT80 8NX
Revision of terms of service
We reserve the right to
revise the above Terms of Service at any time. Although it is your
responsibility to be up to date with regard to changes to the Terms of Service,
we will make reasonable efforts to notify you in the event of a significant
change.